NIPPON – D. Mavrogenis S.A. is a Greek company that operates successfully for over 25 years in the Αir Conditioning market. Its successful and profitable operation led the company to an expansion, establishing two new companies: M&T Electronics in Greece and Turkey. Both M&T companies operate in the electronics market, offering unique mobile phones and tablets under the brand name Fluo.
In the framework of our international expansion, we are seeking to recruit a:
Customer Service Manager
The team is responsible for receiving, processing and following up phone orders.
The workload has seasonality and intense peaks, so advanced managerial skills and pro-activeness are essential.
- Leads, monitors, coaches and evaluates their team
- Reviews and suggests new processes and team’s reorganization, in order to achieve maximum effectiveness
- Coordinates the team activities and prevents mistakes and delays
- Guides the team to respond to all customer inbound calls effectively and on time
- Ensures smooth and proper function of the daily routine
Academic & Professional background:
- At least 3 years of relevant experience in a similar role with proven track of exceptional results is a must
- Excellent knowledge of the English language is essential
- BSc level of education is a must, MSc is desired
- Excellent use of MS Office
Other knowledge and skills:
- Strong managerial skills
- Excellent written and oral communication in Greek and English
- Multitasking skills
- Focus on results and details
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